Eligibility for Medication Delivery Services
You may utilise the IMH Medication Delivery Service for medications prescribed by our institution’s doctors within the past year, if there is remaining balance supply on the prescription.
- Example: To schedule delivery on 8th February 2026, your prescription must be dated on 9th February 2025 or later.
- Please note that the delivery of various controlled medications (e.g. certain medications to aid sleep) is subjected to MOH’s and/or IMH’s policy.
Important Information
Before using our medication delivery service, please note:
- Familiarity with Medications: Ensure that you are familiar with your prescribed medications.
- Third-Party Delivery: By using this service, you consent to having our authorised delivery partner handle your medications.
- Parcel Integrity: Examine the parcel upon delivery to ensure all seals are intact. Once delivered, medications cannot be returned or refunded.
IMH Pharmacy reserves the right to investigate any reported issues related to delivered medications and/or the delivery service.
Delivery Slots and Delivery Charges
We offer waived delivery to designated lockers island-wide and chargeable doorstep delivery to a valid local address.
| Locker Delivery | Doorstep Delivery (Normal)
| Doorstep Delivery (Urgent)
|
Deliver to
| Designated lockers island-wide
| Valid local address on main island of Singapore only
|
Slot availability
| Daily, including weekends and public holidays (subjected to locker availability)
| Mon, Wed and Fri only
9am to 1pm; 2 to 6pm; 7 to 10pm
|
Turnaround time
| Order placed via HealthHub at least 7 working days in advance
| >14 days from date of order placed
| Within 14 days from date of order placed
|
Charges
| Waived (FOC)
| $4
| $9
|
Changes to delivery order
| For any rescheduling or cancellation of delivery or changes to medication order within 5 days of the scheduled delivery date, an amendment/cancellation fee of $9 applies. |
How to Place a Medication Delivery Service Request
Method 1: Via HealthHub
You may submit your delivery request via HealthHub by following these steps:
1. Log in to HealthHub with your Singpass, select ‘Medication’ followed by ‘Medication refill’.
2. Select ‘Institute of Mental Health’ as your provider.
3. Medication with an outstanding balance will be displayed for selection. Select the required medication.
Tip: If the medication is not listed for selection, choose ‘Click here to repeat your prescription’ and provide the required details. The clinic staff will review your request and the attending doctor will issue a new prescription if appropriate.
4. Fill in the Required Information
5. Processing Lead Time
After submitting your request, our pharmacy staff will contact you via phone to confirm the delivery details within 3 – 5 working days.
6. Check your request under ‘Medication Refill History’ and select the right encounter.
7. You may access the request details, check its status, or choose to cancel it before pharmacy starts to process the delivery.
Method 2: Contact Us
You may also contact the respective clinic pharmacy location to place your delivery request. Refer to IMH Pharmacy for up-to-date information on clinic hours and contact numbers.
Note: Due to high call volume, you may experience longer waiting time or missed calls. We strongly recommend placing your medication delivery request via HealthHub for a smoother experience. Request for locker delivery service request is only available through HealthHub.
What Happens on the Day of Delivery?
For locker delivery service, you will receive a notification with a collection PIN from the locker vendor once the medication parcel has been deposited. Please collect the medication parcel from your selected locker within 72 hours after receiving the notification from the vendor.
For doorstep delivery service, you will receive an SMS with a PIN code for your medication delivery. Ensure someone (aged 18 or above) is present at the delivery address during the scheduled time slot to provide the PIN code to the courier.
How Do I Pay for My Bill?
No Payment at Delivery: Payment is not required at the time of delivery.
Bill Mailing: The medication bill, including any applicable delivery charge(s), will be mailed to you within 1–2 weeks of delivery. Alternatively, you may retrieve the bill on HealthHub.
Payment Options: Follow the payment instructions on the bill which also states the acceptable payment mode. Please note that there is strictly no cash on delivery.
FAQs
