​We offer Medication Delivery Service for patients who prefer to have their prescribed medications delivered to a valid local address, subject to a service fee. 

​Eligibility for Medication Delivery Services

You may utilise the IMH Medication Delivery Service for prescription prescribed by an IMH Dr within the past year that still have a remaining balance

  • Example: To schedule delivery on 8th February 2026, your prescription must be dated on 9th February 2025 or later.
  • Please note that the delivery of various controlled medications (e.g. certain medications to aid sleep) is subjected to MOH/IMH policy. ​

Important Information​
Before using the IMH Medication Delivery Service, please note:

  • ​Familiarity with Medications: Ensure you are familiar with your prescribed medications.
  • Third-Party Delivery: By using this service, you consent to having our authorised delivery partner handle your medications.
  • Medication Parcel: Medication parcels cannot be left unattended at the doorstep or other locations. Examine the parcel upon delivery to ensure all seals are intact. Once delivered, medications cannot be returned or refunded. 
  • Inconsistencies: IMH Pharmacy reserves the right to investigate reported issues with delivered medications.​

Delivery Slots

Delivery is available on specific days and times:

DayDelivery Times
Monday, Wednesday, Friday
9am – 1pm, 2pm – 6pm, 7pm – 10pm
Tuesday, Thursday
No delivery

  • ​No deliveries on weekends (Saturday, Sunday) or public holidays.
  • Delivery is available only within the main island of Singapore.​

Delivery Charges

Medication Delivery Service is chargeable, based on the urgency of the request.​

​Fee Type (excluding GST)Description
$4 for Normal DeliveryDelivery date is >14 days from day of confirmation*
$9 for Urgent DeliveryDelivery date is within 14 days of day of confirmation*
​​$9 for Amendments or Re-delivery. ​
​For any rescheduling of delivery or changes to medication order within 5 days of the scheduled delivery date. 
Each unsuccessful delivery attempt is chargeable, additional re-delivery fees applies where applicable. 

* After submitting your request, pharmacy staff will contact you to confirm the delivery details within 3-5 working days.​

How to Place an Order
​Method 1: Via HealthHub


You may submit your delivery request via HealthHub by following these steps:

1. Log in to HealthHub with your Singpass, select ‘Medication’ followed by ‘Medication refill’. 


​

​2. Select ‘Institute of Mental Health’ as your provider.


3. Medication with an outstanding balance will be displayed for selection. Select the required medication. 


4. Fill in the Required Information

5. Processing Lead Time
After submitting your request, our pharmacy staff will contact you via phone to confirm the delivery details within 3 – 5 working days.

6. Check your request under ‘Medication Refill History’ and select the right encounter. 


7. You may access the request details, check its status, or choose to cancel it before pharmacy starts to process the delivery. ​
​




Method 2: Contact Us

You may also call the respective clinic pharmacy locations to place your delivery request.

  • Operating Hours and Contact Details: Refer to IMH Pharmacy for up-to-date information on clinic hours and contact numbers.
  • Important Note: Due to high call volumes, you may experience longer waiting times or missed calls.

We strongly recommend placing your order via HealthHub for a smoother experience.​ 

What Happens on the Day of Delivery?

  • SMS Notification: You will receive an SMS with a PIN code for your medication delivery.
  • Delivery Requirements: Ensure someone (aged 18 or older) is present at the delivery address during the scheduled time slot to provide the PIN code to the courier.
  • Unattended Parcels: Medication parcels cannot be left unattended. If delivery fails, the patient or caregiver will need to collect the medication from the pharmacy. You may also opt for re-delivery at an additional cost.
How Do I Pay for My Bill?

No Payment at Delivery: Payment is not required at the time of delivery.

Bill Mailing: The medication bill and delivery charges will be mailed to you within 1–2 weeks of delivery.

​Payment Options: Follow the instructions on the bill for payment via:
o    AXS
o    PayNow
o    SAM Kiosk
o    Internet Banking
o    Payment Counters at IMH

Cash on Delivery: Not accepted as a payment mode.

FAQs​

​​No, the Medication Home Delivery Service is only applicable to IMH prescriptions. You may visit IMH Pharmacy during operating hours to collect medications prescribed elsewhere.​


​​Our pharmacy staff will carefully review your order and prescription. While we strive to fulfil all orders completely, adjustments may sometimes be necessary. If changes are required, you will be notified by our staff.​​


​​You may appoint someone aged 18 years or older to receive the medication on your behalf. Ensure the appointed person has the PIN code sent via SMS on the delivery day.


W​​​e strrongly discourage changes to your order as this may delay delivery. For urgent requests, contact the respective clinic pharmacy. Refer to IMH Pharmacy for operating hours and contact details.

Note: High call volumes may result in longer waiting times or missed calls.​


If you did not receive medication delivery as intended, contact the respective clinic pharmacy. Refer to IMH Pharmacy for operating hours and contact details.

Note: High call volumes may result in longer waiting times or missed calls.​


​For medication-related queries: