Our tele-health service enables you to be connected to a healthcare provider (doctor, psychologist, etc.) via phone, or in the case of video consultation, via a secured video conferencing platform. Such tele-treatment provides another means of medical consultation (by a healthcare provider) to monitor your condition if you require regular specialist outpatient care.
Phone and video consultation allows for:
Day of Consultation
Day of Consultations
Our staff will contact you about medication delivery and to fix the next appointment.
You will be sent a bill after your consultation. We have various payment options available.
A: You will receive your appointment date/time slot via email and/or SMS. Ensure that you are available for the appointment.
A: Contact 6389 2200 or email@example.com to change or cancel your appointment.
Appointment line operating hours:
Monday to Thursday: 8.00am – 5.30pm Friday: 8.00am – 5.00pm
Closed on Saturdays, Sundays and Public Holidays
A: Consultations are not recorded to protect the privacy of our patients and caregivers.
A: MediSave can be used for the following conditions: Diabetes (including pre-diabetes), Hypertension, Lipid Disorder, Schizophrenia, Major Depression, Bipolar Disorder, Anxiety.
A: We will call you to reschedule your consultation if the issue cannot be resolved. If needed, a
face-to-face appointment will be arranged for you.
A: The fees are the same as a face-to-face clinic consultation. Visit the IMH website under Clinical Services, Charges & Schemes for information on consultation charges.
A: The doctor providing the consultation may not be your regular doctor. The doctor should be in the same care team as the doctor who saw you for the face-to-face consultation and will have access to your past clinical notes to ensure continuity of care.
A: Medication delivery can be arranged if your medications meet the delivery criteria under the Ministry of Health’s guidelines. Speak to our pharmacy staff for details.
A: You will need a computer or smart device (mobile phone or tablet), and a stable internet connection. Choose an environment that is quiet and has good lighting.
This is an optional service. If you do not wish to participate in a phone or video consultation, you may continue to seek medical advice and treatment at IMH Specialist Outpatient Clinics. If you are feeling acutely unwell and would like to see a doctor urgently, please proceed to IMH Emergency Services.
For further enquiries, please contact 6389 3838 or firstname.lastname@example.org.
10 Buangkok ViewSingapore 539747