A ‘Client’ refers to an individual registered in a Client programme.
To provide clients with necessary information and services to enable them to stay wellYou will be informed of the reasons why we run our programmes that help you to stay well and healthy, how these benefit you, what our screening tests, assessments or treatments entail, and any other information deemed relevant and significant by our care professionals in facilitating your decision to participate in our programmes. These include:a) Information on the risks and benefits of community screening, assessment, vaccination and other community-based programmes.b) Associated follow-up steps, post-participation in our community-based programmes, if any.You will be informed of your right to withdraw from our programme.
To treat all clients with dignity and respectYou shall be treated with respect, dignity and compassion regardless of race, gender, age, religion, nationality, sexual orientation, social status, mental or physical abilities.
To make known the identities and roles of each client's care teamYou are entitled to know the identities and roles of the healthcare practitioners responsible for your care.
To maintain privacy and confidentiality of client's information We will protect the confidentiality of your identifiable information that is collected when you enroll in our programmes and will respect your rights under the Personal Data Protection Act 2012. Your information will be part of your medical record. Access, use and disclosure of information is limited to the care providers, professionals, partners, including community health and social partners administering Client programmes, public agencies and public healthcare institutions. Your information may also be uploaded to and retained in the National Electronic Health Record (NEHR) system.You agree that NHG (including its institutions within NHG) and/or its partners may collect, use and disclose your personal data for the following purposes (“Purposes”) in accordance with the Personal Data Protection Act 2012.
Provision and sharing of informationYou are required to:
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