Starting 1 July 2025, information you share during your CHAT mental health assessment will be recorded in a secure clinical records system called the Next Generation Electronic Medical Record (NGEMR).
You are not considered a hospital patient just by attending a CHAT mental health assessment.
It will be used for purposes such as:
- Registering and documenting your CHAT mental health assessment
- Consulting with other healthcare providers involved in your care (with your knowledge)
- Referring you to suitable services in the hospital or community, if needed
Your CHAT mental health assessment notes cannot be accessed by anyone outside your care team at CHAT, unless they are involved directly in your care.
Employers and insurance companies cannot access your records without your written consent, as protected under the Personal Data Protection Act 2012.
A copy of CHAT Client Consent Form is available here
The NHG Client Charter is available at NHG Client Charter - IMH | Institute of Mental Health
If you have any feedback, please contact our Patient Relations Office at 1800-386-4541 from Mondays to Fridays, 8.30am to 5.00pm or feedback online at https://www.imh.com.sg/Pages/Feedback
What happens if I want to access my personal data from CHAT?
You have the right to request access to your personal data under the Personal Data Protection Act. We will provide this information in the form of a summary report rather than direct access to clinical notes. To make a request, contact us at [email protected] or speak with your CHAT Youth Support Worker.
If I visit a psychiatrist, will it be stored in my medical records?
Yes, if the psychiatrist’s clinic/institution participates in the National Electronic Health Records System (NEHR)*, there will be records of your visits in this system.
NEHR is a secure national system that is accessible across hospitals and clinics in Singapore. It helps doctors involved in your care see important medical history when needed – such as diagnoses and medications. However, only healthcare professionals directly involved in your treatment can access your records. Detailed notes from your consultation (like what you discussed with the psychiatrist) are not shared with others, unless they are part of the same treatment team in the same hospital.+
Employers and insurance companies cannot access your medical records without your written consent, as protected under the Personal Data Protection Act (PDPA).
*See Institutions Participating in the National Electronic Health Records System (NEHR) for full list of participating private and public institutions.
+ See Frequently Asked Questions (ihis.com.sg) for fuller details about the NEHR, including types of data shared.
