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Phone and Video Consultation

Our tele-health service enables you to be connected to a healthcare provider (doctor, psychologist, etc.) via phone, or in the case of video consultation, via a secured video conferencing platform. Such tele-treatment provides another means of medical consultation (by a healthcare provider) to monitor your condition if you require regular specialist outpatient care.


Phone and video consultation allows for: 

  1. Timely medical advice for your condition, at a location of your choice, via any phone service.
  2. Reduction in travelling and waiting time.
  3. Less exposure to infection risks.

  

   Phone Consultation

 
 

   Video Consultation

 
   

    Before Consultation 

  • Our staff will call you to fix an appointment with our doctor.
  • Our staff will obtain your consent to proceed with the phone consultation.
 
   

    Before Consultation 

  • Our staff will call you to fix an appointment with our doctor.
  • Our staff will obtain your consent to proceed with the video consultation.
  • A video consultation test run will be done with you if you are unfamiliar with the software.
  • Date/time/meeting ID & password will be sent to you via email/SMS.
 

 

    Day of Consultation 

  • Our doctor will call you on the designated phone number and verify your identity.
  • He will then perform the consultation.
 
   
 

     Day of Consultations 

  • You will need to enter the video consultation meeting ID and password in the video software.
  • Our staff will verify your identity.
  • Our doctor will perform the consultation.
 
 

 

After Consultation

Our staff will contact you about medication delivery and to fix the next appointment.

Payment

You will be sent a bill after your consultation. We have various payment options available.

 

Frequently Asked Questions

Q: When is my phone/video consultation appointment?
A: You will receive your appointment date/time slot via email and/or SMS. Ensure that you are available for the appointment.

Q: What if I am:
• Not available or missed the appointment?
• Unwell, hospitalised or visited the A&E recently?
A: Contact 6389 2200 or imh_appt@imh.com.sg to change or cancel your appointment.

Appointment line operating hours:
Monday to Thursday: 8.00am – 5.30pm Friday: 8.00am – 5.00pm
Closed on Saturdays, Sundays and Public Holidays

Q: Are the consultation sessions recorded?
A: Consultations are not recorded to protect the privacy of our patients and caregivers.

Q: Can I use MediSave?
A: MediSave can be used for the following conditions: Diabetes (including pre-diabetes), Hypertension, Lipid Disorder, Schizophrenia, Major Depression, Bipolar Disorder, Anxiety.

Q: What if I face technical issues during a video consultation?
A: We will call you to reschedule your consultation if the issue cannot be resolved. If needed, a
face-to-face appointment will be arranged for you.

Q: What are the fees for a phone/video consultation?
A: The fees are the same as a face-to-face clinic consultation. Visit the IMH website under Clinical Services, Charges & Schemes for information on consultation charges.

Q: Will I be seen by my regular doctor?
A: The doctor providing the consultation may not be your regular doctor. The doctor should be in the same care team as the doctor who saw you for the face-to-face consultation and will have access to your past clinical notes to ensure continuity of care.

Q: Can I have medication delivered?
A: Medication delivery can be arranged if your medications meet the delivery criteria under the Ministry of Health’s guidelines. Speak to our pharmacy staff for details.

Q: How should I prepare for the video consultation?
A: You will need a computer or smart device (mobile phone or tablet), and a stable internet connection. Choose an environment that is quiet and has good lighting.

Note:
This is an optional service. If you do not wish to participate in a phone or video consultation, you may continue to seek medical advice and treatment at IMH Specialist Outpatient Clinics. If you are feeling acutely unwell and would like to see a doctor urgently, please proceed to IMH Emergency Services.

For further enquiries, please contact 6389 3838 or tele_treatment@imh.com.sg.
 


 

 

A member of National Healthcare Group ISO   Comm Chest Award Bronze