| Joint Commission International (JCI) Accreditation | MOH Customer Survey Results | Awards |

Joint Commission International (JCI) Accreditation IMH is the first mental health institution in the region to gain the prestigious Join Commission International (JCI) accreditation. JCI is the international arm of the Joint Commission on Accreditation of Healthcare Organisations in the United States. The JCI award represents a global consensus on quality patient care and reflects state-of-the-art healthcare practices and delivery trends. IMH was commended for two exemplary areas: Seven clinical pathways – these have been implemented for the treatment of psychiatric patients, including evidence of clinical outcomes. Excellence in competency assessment – this applies to nursing staff following training

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Ministry of Health (MOH) Customer Survey Results
In 2007, MOH had a survey in order to understand patients’ satisfaction levels with the island-wide National Specialist Centres. We are very proud to have come in first at national level for patients’ satisfaction, as well as willingness to recommend. Almost 90% of respondents gave “good” or “excellent” feedback, an increase of 14% when compared to the previous year’s response. 94% of the respondents also stated that they are willing to recommend our services to others who have the same medical condition as them.

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Awards
We are also very pleased to have received many key awards in recognition of our dedication to promote mental health through areas such as research, mentoring and caring for our patients and the community. The following are the awards that IMH and our staff have received since the last year.

• Hospital awards
• Research awards
• Service awards
• Nursing awards
  
  

Hospital Awards

Asian Hospital Management Award (AHMA) 2007


The Asian Hospital Management Award recognises and honours hospitals in Asia that carry out the best hospital practices.It is the accepted hospital management awards programme for the Asia Pacific region. Awards are given to hospitals in the region that, in the opinions of judges and advisers,have implemented or enhanced outstanding and innovative projects, programmes, and best practices for the year.

Two projects were awarded the the AHMA – Excellence Award. They are:

1) "Introduction of the 23-Hour Ward" in the Departmental Service Improvement Project category
2) "Nurses' Everglow Programme" in the Human Resources category.

With the 23-Hour Ward project at the E-room, it was able to reduce unnecessary admissions. As for the Nurses’ Everglow Programme, it has helped IMH to re-employ former nurses to address the shortage of nursing staff.

Clinical Scientist Investigator Award 2007

Award to Prof Chong Siow Ann from Healthcare Perm Sec Ms Yong Ying I

A/Prof Chong Siow Ann, Vice Chairman, Medical Board (Research) was conferred the prestigious Clinical Scientist Investigator award in recognition of his pioneering research work in areas such as early psychosis intervention, schizoprehenia genetics project, psychiatric epidemoiology and health services research. The award supports the career development of clinical scientists and aims to promote translation research in Singapore. A/Prof Chong is amongst six medical doctors who were selected for the award this year.

NHG Clinical Leadership in Research Award 2008


Awarded to Dr Jimmy Lee (right) from A*Star Chairman, Dr Lim Chuan Poh

Service Awards

PS21 Distinguished Star Service Award 2007 & Yong Loo Lin School of Medicine Dean's Award - Teaching Excellence

Dr Alex Su, Consultant & Head, Emergency Services

The PS21 Star Service Award is a national-level award given to public officers for their excellence inservice delivery. Dr Alex Su is one of the eight winners for the Distinguished Star Service Award. He is also our very first recipient for this new category of award ever since it was introduced in 2006.

The Yong Loo Lin School of Medicine Dean's award recognises consistently high standards of excellence and dedication in the education of medical undergraduates.

NHG Distinguished Achievement Award 2008

A/Prof Chong Siow Ann, Vice Chairman, Medical Board

National Day Award 2008
The National Day Awards are a means of recognising various forms of merit and service to Singapore.

The Public Service Medal	Commendation Medal	Efficency Award
Dr Leong Oil Ken Senior Consultant, Department Of Community Psychiatry	Ms Catherine Chua Siew Hong, Assistant Director, Nursing Department	Mr Ravindran Kandasamy Senior Nurse Manager
Ms Chin How Lin Senior Nurse Manager

Healthcare Humanity Award 2007

Choo Joon Foo, Social Work Assistant	Doris Liew, Nurse Educator	Dr Lee Cheng, Senior Consultant & Chief of Community Psychiatry

Nursing Awards

Presidents' Award for Nurses 2008

Yang Chek Salikin, Senior Nurse Clinician,
Nursing

ISenior Nurse Clinician, Yang Chek Bte Salikin is the fourth recipient of this national award for nurses from IMH . In its 80 years of psychiatry care, IMH has produced four President’s Award winners – a fitting tribute to the exceptional calibre of nurses that IMH has nurtured.

Tan Chin Tuan Nursing Award 2008

Mdm Soonthrammal D/o Nalappan, Principal Assistant Nurse

Ms Soonthrammal D/O Nalappan is the winner of Challenge Trophy of the Tan Chin Tuan Nursing Award. This coveted award recognises promising and talented enrolled nurses who have demonstrated dedicated professionalism and contributed significantly towards the advancement of nursing profession. She is the first enrolled nurse from NHG to be handed the Challenge Trophy.

Nurses' Merit Award 2008

Arumugum Govindasamy,Assistant Director	Tan Soek Keow, Nurse Clinician
Arao Caridad Luyun, Senior Staff Nurse	Lee Poh Gim, Senior Assistant Nurse

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